We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at tutunakistore@gmail.com. Please note that returns will need to be sent to the following address: 2711 W Anderson Ln Unit 243 Austin TX 78757 You will be responsible for arranging and covering return shipping costs.You can always contact us for any return question at tutunakistore@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / Non-Returnable ItemsCertain items cannot be returned due to their nature. These include:Fragile goods (such as glassware, ceramics, or other delicate home items)Custom or personalized products (special orders or made-to-order designs)Kimonos and textile products that have been used or are not in resalable condition for hygiene reasonsFor safety reasons, we also do not accept returns on hazardous materials, flammable liquids, or gases.If you have any questions or concerns about your specific item, please feel free to contact us — we’re happy to help.Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at tutunakistore@gmail.com.